Main contact |
Jane Morgan |
Address |
85 High Street
Chatham
Kent
ME4 4EE |
Telephone |
01329 822077 |
Email |
jane.morgan@qse.org.uk |
Purpose of Service |
Charter Mark is a national customer service standard which is easy to use to help everyone in an organisation focus on and improve customer service. Charter Mark offers the public sector a framework to improve customer focus and be recognised for providing high quality customer service. Quality South East provides advice, assessment and post recognition support for all organisations working with and maintaining the Charter Mark Standard. QSE can provide a joint approach for assessing the IIP Standards and Charter Mark. |
Mode of Delivery |
Assessment, Recognition and Review |
Sector / Size |
Organisations of all sizes from the public sector |
Cost |
Currently £600 per day (April 2006) |
Benefits |
- Used as a tool for continuous improvement in customer service and is unique in its focus on the service the customer actually receives
- Helps organisations determine what the customer wants and how that can be delivered effectively
- The organisation gains recognition of excellence in customer service it has achieved, demonstrating to the public the high level of service that can be expected
- Positive impact upon staff morale by acknowledging their commitment to customer care and the service they actually deliver
- Enhances the profile of the organisation and breeds further success by attracting more customers
- The criteria are closely linked to the government’s agenda for public service reform, and therefore corresponds closely to the key objectives of the organisation
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