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| “Achieving Lexcel and Investors in People has helped us attract and maintain motivated, talented professional and support staff, and to instil a clear set of values and expected behaviours to maintain reputation and high standards of service.” Mark Johnson Managing Director |
Research and feedback from Lexcel accredited practices has identified the following benefits:
- Effective risk management leading to fewer claims or complaints
- Better customer service leading to increased client retention
- Lower insurance premiums or favourable treatment from insurers
- Improved marketability and competitive advantage
- Increased success in tenders, beauty parades and panel reviews
- Helping to demonstrate best value compliance for local authority instructions
- Consistency of service from all solicitors and practice groups
- A framework to meet new legislative requirements such as the Money Laundering Regulations 2003
- Help with new practice rules